| KNOWTECH 2002, 4th Conference on Application of Knowledge Management
in Industry and Public Administrations, Munich, Germany, 2002-10-14/15,
has been held as part of the SYSTEMS 2002 Fair. The conference was organised
by BITCOM the German Association of the Information and Telecommunication
Industry and New Media e.V. Conference language German.
Following a plenary session at the first morning, nine parallel sessions
with a total of 48 papers have been held at the remaining three half days
addressing KM concepts, methods and technologies as well as application
potentials and criteria. A special workshop was held on KnowledgeMedia
Requirements and Architectures.
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Plenary session: the German Ministry of Economy and Technology (Bundes-Ministerium
für Wirtschaft und Technologie - BMWi) announced a support program
for development and test of new technologies for KM in SMEs and Public
Administrations (www.wissensmedia.de). The aim is to develop reference
models that demonstrate the value added through KM applications. Other
papers in the session addressed the importance of information in the global
market (Bäurer), value oriented KM strategies (Götz), KM at Porsche
(Unterberger, Neuwirth) and effective integration of content, IT applications
and business processes.
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KM value added and potentials: 5 papers addressing the role of KM in the
enterprise: organisational intelligence as a critical success factor in
the global environment (Graf), Realising value-adding KM in the enterprise
(Reinisch), KM support for successful merger of SME-type consulting companies
(Sackarendt), KM potentials for savings and quality increase (Ladwig and
Peters), Does net-based learning leads to more knowledge? (Stiehler-Lorentz,
et al).
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Methods and success factors: 5 papers presenting the way KM is developed
in the enterprise: KM the unknown problem? (Eckardt), Enterprises problems
need individual KM solutions (Spallek), KM in industry groups (Vopel),
KM with organisational network analysis Westermeyr), Knowledge control
Model for derivation of knowledge goals (Zobel).
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Portals: 6 papers showing particular KM implementations in web environments:
Start control the path to investment transparency (Ziegler), Inter-enterprise
competence management using the integration platform logistics (Felser),
Competitive intelligent system using Myax KM 2.0 (Rüss), A KM solution
for the energy supply industry (Strobel), Productivity increase through
mobile personal portals (Gutknecht), Management portals at Freudenberg-Group
(Schulz).
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Innovative concepts: 6 papers discussing new KM related concepts: Different
data models for KM and business intelligence (Rustige), Sparks of innovation
- the way to innovation supported KM in project environments (Hormess and
Stoyan), Evaluation of the efficiency of KM information systems (Köhler
and Krieger), KM in network enterprises (Schrewe et al), Experience report
on enterprise cost reduction through KM (Huthmacher), KM in internet news
markets for journalists, etc. (Autenrieth).
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Applications: 5 papers demonstrating the value of KM in the enterprise:
KM in Bertelsmann the de-centralisation paradigm (Stief), Process oriented
KM in the early phases of product design ((Wagner), Process orientation
in KM (Kamphusman), Quality oriented knowledge capturing in the enterprise
(Farnschläder and Stoyan), Integrated knowledge and quality management
in the construction industry (Hauß and Herrman).
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Process design: 6 papers illustrating different aspects of process design:
KM after the hype (Huber), KM with the software map (Schmid and Petkoff),
Experience report on strategic KM (Bachmann and Schroeder), KM - how to
profit from the know-how of others (Keller and Zimmermann), Ubiquitous
KM prototype for mobile KM (Lehner and Berger), Business oriented KM in
the EAI project (Luhr).
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Content management: 5 papers describing relevant technologies: Information
retrieval and text mining technologies for the establishment of information
systems for capturing and dissemination of expert knowledge (Birmazubute
and Stoyan), Content management future technology for enterprise information
portals (Zeithamer), KM services with XML and XSLT: theorie, praxis and
future (Häferer), Virtual knowledge groups for support of knowledge
exchange in organisations and organisational networks (Brückner),
TRUST: KM in knowledge intensive problem-solving processes in virtual automotive
clusters (Wagner and Mirtschink).
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Semantic web: 5 papers emphasising different aspects of this new technology:
How semantic structures support maintenance and search in knowledge data
bases (Kollewe), Semantic based KM an application in the human resource
environment (Mädche), Semantic knowledge retrieval (Scnurr), Why has
the semantic web still a low recognition in KM? (Fillies at al), KM with
FRED task delegation to an electronic butler (Smolle).
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Integration concepts: 5 papers identifying technologies for KM integration:
KM in a global organisation (Lünenborg), B2B customer portals value
added use of resource knowledge (Mockwitz), Internal portal as key for
efficient KM (Tillman and Tangemann), Pragmatic way to an efficient enterprise
KM (Diamantidis), TIME2Research a knowledge prtal for enterprise analysts
(Tempich).
The conference proceedings have been printed by the University of
Colorado, International Centre for Standards Research, ISBN 0-7803-9817-3
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